El portal ofrece un juego por dinero solo para los usuarios registrados. El procedimiento para la creación de un perfil personal de varios pasos simples:
- Presionando el botón rojo Abrir una cuenta;
- El llenado de un formulario de registro especial;
- Confirmación de registro mediante el botón especial de Registro.
After authorization client gets an access to the personal cabinet. Here the user can change personal information and the password, to unsubscribe mail notifications, make transactions, to control the balance and the availability of bonuses.
Minors, and residents of China, Hong Kong, Malaysia, Thailand, Vietnam, Cambodia, Bosnia and Herzegovina, the USA, Netherlands and the Antilles, Turkey, Great Britain, Mauritius, North Korea aren't allowed to register on this website. The list of the countries with limited access can change. But it is possible to specify it with representatives of Support service.
Creating an account in Lucky casino consider that one client is allowed to have only one profile. Therefore, if the player found out that he created several personal pages, he should address immediately to the Support service. Otherwise, all profiles of the player will be blocked, and prizes will burn down.
During the registration it is necessary to specify only true data. After the player places specific number of bets or wants to withdraw his prizes he'll have to undergo the verification.
For confirmation of a personal profile, the user has to provide scans of the following documents:
- Passport or other identity certificate;
- Confirmation of a registration;
- Copies of credit cards or screens of e-wallets.
If the client of casino wants to delete the profile for a certain period or forever, he should address to the support representatives.
Deposits and withdrawal of money in Lucky 31 Casino
After registration the user can place the deposit by means of one of the available methods: Visa, MasterCard, Neteller, Neosurf, Skrill, Cashllb, Paysafecard, E-Pro, EntroPay, EcoPayz, Boku by Neteller, Bitcoin by Neteller.
The minimum size of the deposit in Lucky casino slot games is 10 EUR/USD/GBP. The maximum size, as a rule, is 500 EUR/USD/GBP. However, if you do the deposit by means of Neosurf, Paysafecard or EcoPayz, the maximum amount will be equal to 1000 EUR/USD/GBP.
Money withdrawal is available by means of MasterCard, Neteller, Visa, Skrill. A minimum amount for withdrawal is 20 EUR/USD/GBP. However, the smallest amount for withdrawal of money using bank transfer is 150 EUR/USD/GBP. In one week the user can withdraw up to 5000 EUR/USD/GBP, and in a month – up to 20 000 EUR/USD/GBP.
The first withdrawal of funds requires confirmation of a personal profile. For this purpose, the player has to provide the corresponding documents. Besides, all payments on the amount from 1000 are followed by additional verification.
Waiting time of payment depends on the method chosen by user. For example, if you make a transaction with an e-wallet, process money withdrawal can take 24 hours. Withdrawal by credit or debit cards for clients of Lucky 31 casino will take from 2 to 5 days. If one uses bank transfer, then payment will take up to 24 hours.
Apart from this, all requests for money withdrawal from Lucky casino slots are processed up to 24 hours. Until the administration of the portal confirms payment, the client has the right to return money back to the game account.
The game on the website is played in EUR, USD, GBP.
The online casino Lucky 31 Casino offers games from Microgaming, Betsoft, NetEnt, Actual Gaming, Visionary iGaming, Yggdrasil Gaming. The majority of products are available not only for a game on money, players can also try playing free online games. The second variant is available also to the unregistered users. Availability of the free access to the games gives players a possibility to estimate the quality of the software work and only then register and place deposits.
Super Lucky casino games are started directly in the PC browser or by means of the mobile device. The need to download Lucky casino apps is absent. Products work in a high quality and give the guaranteed percent of payments, but some game sessions were followed by small lags.
All content is sorted by sections:
- Slots offers the extensive choice of gaming machines on various themes;
- Casino – the page with the list of board and card games, lucky lotteries that you can win and other types of entertainment;
- Live Casino – the section where different types of roulettes, blackjack, baccarat with the real croupier are offered. Games with these dealers are broadcasted from Visionary iGaming and Microgaming studios.
On the page with gambling machines innovations, slots with jackpots, the top games are provided. Let's note that the collection of gambling software on the website constantly grows.
It is a little bit inconvenient that website doesn't have buttons for slot's assortment. Though, the special field for search can simplify the choice of the slot.
Having pointed with a cursor on the certain logo of the gaming machine which may have Lucky 31 casino no deposit bonus code, the user will see only the name of its developer. Other information is absent.
On the page with a certain one-armed bandit the small text with rules of the game is offered. However, the instructions written on the website are too brief. Therefore, if you are the beginner, we advise to learn about Rules from reviews of slots or the special section of our website.
Bonuses and shares
On the Lucky31 portal various shares and bonuses for deposits are offered. When our expert tested the website, he was offered 131% encouragement for the first deposit in the amount from 20 to 131 EUR/USD/GBP. The size of a wager constituted x30. We decided to refuse from this offer as we don't like the long procedure of the winning back of bonus means.
If you decide to use Lucky 31 casino no deposit bonus consider that the share is unavailable to clients from Belarus, the USA, Armenia, Bulgaria, Brazil, Ukraine, Great Britain, the Netherlands, China, Albania, Armenia, Croatia, Turkey, Russia, Georgia, Greece, Hungary, Poland, Macedonia, Montenegro, Myanmar. This list can change. Therefore, specify information with the representative of support service.
Also, during our studying of casino Lucky 31, the resource offered users the following shares:
- 10% Reload bonus. To take advantage of this offer, the player needs to make the deposit on the amount from 20 to 100 EUR/USD/GBP till 23:59 on Wednesday. The wager size in this share is only x1.
- SuperSpins Frenzy. For the second deposit in the amount from 20 EUR/USD, made on Thursday, the client of casino receives 10 free rotations on a certain slot.
- Reload Friday. The one who will decide to take advantage of this offer will receive 10% a bonus for placement on balance from 20 to 100 EUR/USD/GBP. The wager of this bonus – x1.
- Slot of the Week. Every Monday the casino offers players from 15 to 100 free rotations for the deposit on the amount from 20 EUR/USD/GBP to 100 EUR/USD/GBP. The player has exactly 3 days to use this encouragement. After this term, all free spins are taken away. Wager in this share constitutes x30.
- Cash Back. This share is offered to users who wish to receive 10% compensation for losses. The maximum return can constitute to 50 EUR/USD/GBP. The player is given 48 hours to play on the compensated means.
Some of casino clients are offered to take part in individual shares. In order to learn about them, it is necessary to look through the email. If you are interested in such offer, we would recommend not to refuse from subscription to Lucky31 live casino letters.
The general conditions of bonus offers:
- Player isn’t allowed to use several bonuses at the same time;
- Client has 30 days to win back the bonus for first deposit;
- If gambler plays for bonus means, the maximal bet is € 1000. The choice of higher rates will lead to the annulation of bonus money and wins for them;
- Casino has a right to change the rules of shares;
- If player wants to refuse from participation in bonus offer he has to take away the corresponding tick in the personal cabinet. He can also refuse from taking part in shares at all. In order to do this, contact support service representative.
We will strongly recommend to study the conditions of the shares and Lucky casino bonuses before participating in them. Find all necessary data in Promotions section of contact the Support. You may also visit the Bonus page of our website and find out about possible bonuses in casinos.
All active clients of casino participate in the loyalty program. For each bet (except for entertainments with the live dealer) such users receive a certain quantity of points. Information on the amount of collected points is displayed in the user's cabinet in the section "My Shop".
A certain number of SuperPoints allows:
- To exchange points on casino online real money, free spins and other gifts;
- To receive the VIP-status for one month. Its availability guarantees monthly Cashback;
- The player has 120 days to exchange collected points.
The portal guarantees to the clients safety of personal information and financial security. However, personal information of the users is transferred to partners and suppliers of the portal.
In addition, if the user is suspected of money laundering or other illegal actions in Lucky casino slot machines, his personal information is transferred to law-enforcement structures.
In rules and conditions of casino it is stated that the casino doesn't bear responsibility if the player personally distributed information about his account on the portal. Besides, the casino reserves the right to block a profile if finds out that the stranger uses the account.
Defending the principles of a responsible game, the lucky31.com portal doesn't allow to register minor users. In this regard, the online casino after a certain number of rates or before the first withdrawal of funds demands from the player to confirm a personal profile with the scans of certain documents. In some cases, the resource can ask for additional verification. If the user doesn't undergo testing of the portal, his personal profile will be closed.
To prevent the appearance and development of gambling addiction Lucky 31 Casino gives an opportunity:
- To set temporary limits;
- To determine limits on deposits;
- To freeze an access to the portal for 24 hours, 7 days or 6 months.
About the regulator of casino
The website Lucky 31 Casino works according to the license Curacao eGaming. The organization is situated in the territory of the Lesser Antilles. This jurisdiction requires from operators of casino small taxes. Pay attention that Curacao eGaming practically doesn't interfere with conflict situations between casino and players. In order to find more information on Regulators in general, read the corresponding page of our website.
Design and usability
The interface of the website Lucky 31 Casino is made in white colour with red elements. Respectively, it will be comfortable to have a good time and get Lucky 31 casino bonus codes for those users who like to start games of casino in the day time. The design of the portal is quite well-thought and bright.
In the website header are located:
- Restrained logo;
- SuperPoins tab. Opens the page of shop for exchange of collected points;
- Deposit. Shows a special window with available payment service providers;
- The button in the form of the little man's silhouette. Opens on the screen a small window with information on the current balance, together with the tabs Deposit, Home, Bonuses, My Account, Withdrawals, Logout;
- In the lower part the large banner with information on current bonuses is located;
- In the central part of the page are listed the top gaming offers according to casino's version;
- Keys for change of languages;
- List of available payment service providers;
- A logo which transfers to the portal regulator website;
- A green tab for opening of the field of an online chat.
Transition between pages of a resource is quick enough. The well-thought arrangement of menu items allows to find a necessary game and information easily. However, in the section Slot there is no handy sorting of games.
Information on the website is available in the English, French, German, Norwegian, Swedish, Finnish and Portuguese languages. Tests are written in accurate and noticeable font.
In general, the design and navigation of the portal is good. Everything here is quite handy and well-thought. The interface of Lucky 31 mobile casino version doesn't practically differ from desktop one.
Support service of casino lucky31.com
Visitors of the portal can contact support service concerning work of casino. Communication with consultants of casino is performed via online chat, phone or e-mail. The support service is available round the clock, seven days a week.
Our expert repeatedly communicated with representatives of a resource using all available methods. Of course, the best option of getting a consultation is an online chat. Having asked there several questions about deposits, registration, casino licenses we got quick and clear answers. But it wasn't always possible to establish connection with consultants quickly. Unfortunately, users have no opportunity to estimate work of workers of the portal.
All forms of feedback are available both to the registered users, and to visitors without personal profile. Also, on the website there is an extensive informational section FAQ. Here the player can find the most important information on registration conditions, placement and withdrawal of funds, verification, various technical moments.
Al final de nuestra revisión del casino Lucky 31, podemos concluir que este sitio web es una buena opción para quienes les gusta jugar juegos de Microgaming, Betsoft, NetEnt.
Ventajas del portal:
- Servicio de soporte en varios idiomas;
- Buena elección de proveedores de servicios de pago;
- Soporte las 24 horas;
- Varias acciones, incluidas bonificaciones con la apuesta x1;
- Casino con el distribuidor real.
Sin embargo, si hay un malentendido entre el jugador y el casino, Lucky 31, el regulador del recurso no interferirá en este conflicto.