Lucky31
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Lucky31 casino review

Casino Info
  • Website Domain

    https://www.lucky31.com

  • Has no restrictions about your country in terms

    NO

  • Video Slots

  • Betting

  • Live Table Games

  • Address

    Level 5 Quantum House 75 Abate Rigord Street, Ta' Xbiex XBX1120, Malta

Lucky 31 Casino is the online casino founded in 2012. The website belongs to MTM Corporation. This company operates in accordance with the eGaming license of Curacao.

The Lucky31 casino offers slot machines, table games developed by Microgaming,  Betsoft , NetEnt, Real Gaming, Visionary iGaming and Yggdrasil Gaming.

There is no need to download additional programs for game activation. The demo versions of the games are offered to non-registered users. In addition, live casino services are available on the website.

To have a good time with real money, deposit at least 10 EUR / USD / GBP. Online casino lucky31.com supports several methods of transactions, including Visa, MasterCard, Neteller. A minimum amount for a withdrawal is 20 EUR / USD / GBP.

When creating a personal profile, it is important to consider that the casino does not accept players from some countries. For example, residents of the US, China and Turkey can not register on this website.

You can also find information about other online casinos  in the special section of our website.

The different types of bonus offers, include a no deposit bonus, Cash Back and free spins in the slot of the week. However, you need to decide whether to accept these casino bonuses or not.

Twenty-four hour support services are offered to all website visitors. To get advice, you can contact the casino representatives via online chat, email or telephone.

The design of the Lucky 31 Casino is developed so that members can spin the reels of the slot machines or play any other type of gaming entertainment. Information about the website is available in English, French, German, Norwegian, Swedish, Finnish and Portuguese. 

Registry

Only registered players can play the game with real money. The procedure for creating a personal profile has a few simple steps:
  • Pressing the red button
  • Open an account
  • Filling out a special registration form
  • Registration confirmation through the special Registration button
After authorization, you get access to a personal cabinet. Here you can change personal information, the password, unsubscribe from mail notifications, make transactions, control the balance and the availability of bonuses.
 
Minors, and residents of China, Hong Kong, Malaysia, Thailand, Vietnam, Cambodia, Bosnia and Herzegovina, the USA, Netherlands and the Antilles, Turkey, Great Britain, Mauritius and North Korea are not allowed to register on this website. The list of the countries with limited access can change but it is best to confirm this with representatives of the support service.
 
Each member can only have one profile and if you are found to have more than one they will be blocked and you will need to speak to customer services. Otherwise, all profiles will be blocked and the prizes will disappear.
 
During the registration it is necessary to give only true data and after you place a specific number of bets or want to make a withdraw of prizes you'll have to undergo a verification process.
 
For confirmation of a personal profile, you have to provide scans of the following documents:
  • Passport or other identity certificate
  • Confirmation of a registration
  • Copies of credit cards or screens of e-wallets
If you want to delete your profile for a certain period or forever, you should address the support representatives.

Deposits and Withdrawals of Money in Lucky 31 Casino

After registration you can place the deposit by one of the available methods: Visa, MasterCard, Neteller, Neosurf, Skrill, Cashllb, Paysafecard, E-Pro, EntroPay, EcoPayz, Boku by Neteller or Bitcoin by Neteller.

The minimum size of the deposit in Lucky casino slot games is 10 EUR/USD/GBP and the maximum size, as a rule, is 500 EUR/USD/GBP. However, if you do the deposit by means of Neosurf, Paysafecard or EcoPayz, the maximum amount will be equal to 1,000 EUR/USD/GBP.

Money withdrawal is available by MasterCard, Neteller, Visa, Skrill. A minimum amount for withdrawal is 20 EUR/USD/GBP. However, the smallest amount for withdrawal of money using bank transfer is 150 EUR/USD/GBP. One week later the user can withdraw up to 5,000 EUR/USD/GBP, and in a month up to 20,000 EUR/USD/GBP.

The first withdrawal of funds requires confirmation of a personal profile. For this purpose, you have to provide the corresponding documents and all payments in the amount of 1,000 require an additional verification.

Waiting time of payment depends on the method chosen, for example, if you make a transaction with an e-wallet, the process of money withdrawal can take 24 hours. Withdrawal by credit or debit cards for clients of Lucky 31 casino will take from 2 to 5 days. If you use bank transfer, the payment will take up to 24 hours.

Apart from this, all requests for money withdrawal from Lucky casino slots are processed up to 24 hours. Until the administration of the website confirms payment, you have the right to return money back to your game account.

The games on the website are played in EUR, USD, GBP.

Gaming software

The online casino Lucky 31 Casino offers games from Microgaming, Betsoft, NetEnt, Actual Gaming, Visionary iGaming, Yggdrasil Gaming. The majority of products are available not only for a game on money, players can also try playing free online games. The second variant is available also to the unregistered users. Availability of the free access to the games gives players a possibility to estimate the quality of the software work and only then register and place deposits.

Super Lucky casino games are started directly in the PC browser or by means of the mobile device. The need to download Lucky casino apps is absent. Products work in a high quality and give the guaranteed percent of payments, but some game sessions were followed by small lags.

All content is sorted by sections:

  • Slots offers the extensive choice of gaming machines on various themes;
  • Casino – the page with the list of board and card games, lucky lotteries that you can win and other types of entertainment;
  • Live Casino – the section where different types of roulettes, blackjack, baccarat with the real croupier are offered. Games with these dealers are broadcasted from Visionary iGaming and Microgaming studios.

On the page with gambling machines innovations, slots with jackpots, the top games are provided. Let's note that the collection of gambling software on the website constantly grows.

It is a little bit inconvenient that website doesn't have buttons for slot's assortment. Though, the special field for search can simplify the choice of the slot.

Having pointed with a cursor on the certain logo of the gaming machine which may have Lucky 31 casino no deposit bonus code, the user will see only the name of its developer. Other information is absent.

On the page with a certain one-armed bandit the small text with rules of the game is offered. However, the instructions written on the website are too brief. Therefore, if you are the beginner, we advise to learn about Rules from reviews of slots or the special section of our website.

Bonuses and shares

On the Lucky31 portal various shares and bonuses for deposits are offered. When our expert tested the website, he was offered 131% encouragement for the first deposit in the amount from 20 to 131 EUR/USD/GBP. The size of a wager constituted x30. We decided to refuse from this offer as we don't like the long procedure of the winning back of bonus means.

If you decide to use Lucky 31 casino no deposit bonus consider that the share is unavailable to clients from Belarus, the USA, Armenia, Bulgaria, Brazil, Ukraine, Great Britain, the Netherlands, China, Albania, Armenia, Croatia, Turkey, Russia, Georgia, Greece, Hungary, Poland, Macedonia, Montenegro, Myanmar. This list can change, so confirm information with the representative of support service.

Also, during our studying of casino Lucky 31, the resource offered users the following bonuses:

  1. 10% Reload bonus. To take advantage of this offer, the player needs to make the deposit on the amount from 20 to 100 EUR/USD/GBP till 23:59 on Wednesday. The wager size in this share is only x1.
  2. SuperSpins Frenzy. For the second deposit in the amount from 20 EUR/USD, made on Thursday, the client of casino receives 10 free rotations on a certain slot.
  3. Reload Friday. The one who will decide to take advantage of this offer will receive 10% a bonus for placement on balance from 20 to 100 EUR/USD/GBP. The wager of this bonus – x1.
  4. Slot of the Week. Every Monday the casino offers players from 15 to 100 free rotations for the deposit on the amount from 20 EUR/USD/GBP to 100 EUR/USD/GBP. The player has exactly 3 days to use this encouragement. After this term, all free spins are taken away. Wager in this share constitutes x30.
  5. Cash Back. This share is offered to users who wish to receive 10% compensation for losses. The maximum return can constitute to 50 EUR/USD/GBP. The player is given 48 hours to play on the compensated means.

Some of casino clients are offered to take part in individual bonuses. In order to learn about them, it is necessary to look through the email. 

The general conditions of bonus offers:

  • Members can only use one bonus at a time
  • The first deposit bonus gives you 30 days to win meet the Wagering Requirements 
  • The maximum bet is € 1,000 and higher rates will lead to the annulation of bonus money and wins for them
  • The Casino has a right to change the rules 
  • If you want to refuse participation in a bonus offer you have to tick the corresponding place in your personal cabinet. You can also refuse to take part in all bonuses by contacting a support service representative.

We will strongly recommend you study the conditions of the Lucky casino bonuses before participating in them. Find all necessary data in the Promotions section or visit the Bonus page of our website and find out about possible bonuses in casinos.

All active clients of Lucky31 casino participate in the loyalty program. For each bet (except for games with the live dealer) you receive a certain number of points. Information on the amount of collected points is displayed in the user's cabinet in the section "My Shop".

A certain number of SuperPoints allows you:

  • To exchange points on casino online real money, free spins and other gifts
  • To receive the VIP-status for one month. Its availability guarantees monthly Cashback
  • The player has 120 days to exchange collected points

Privacy policy and responsible gaming

Lucky 31 Casino guarantees its clients the safety of their personal information and financial security. However, personal information is transferred to partners and suppliers of the the website.

In addition, if you are suspected of money laundering or other illegal actions in Lucky casino slot machines, your personal information is transferred to law-enforcement structures.

In the rules and conditions of the casino it is stated that the casino doesn't bear responsibility if the player personally distributed information about his casino account. Besides, the casino reserves the right to block a profile if they find out that a stranger has used the account.

Defending the principles of responsible gaming, the lucky31.com online casino doesn't allow minors to register. Also after a certain number of bets or before the first withdrawal of funds you will need to confirm your personal profile with scans of certain documents. If you cannot provide this information, your personal profile will be closed.

To prevent the appearance and development of gambling addiction, Lucky 31 Casino gives an opportunity:

  • To set temporary limits
  • To determine limits on deposits
  • To freeze access to the website for 24 hours, 7 days or 6 months

About the regulator of casino

The website Lucky 31 Casino works according to their Curacao eGaming license. The organization is situated in the Lesser Antilles. In order to find more information on Regulators in general, read the corresponding page of our website.

Design and usability

The design of the Lucky 31 Casino website is white with red elements. It will be easy to have a good time and get Lucky 31 casino bonus codes if you like to play casino games in the day time.

In the website header you will find:

  • ogo
  • SuperPoins tab. Opens the page of shop for exchange of collected points
  • Deposit. Shows a special window with available payment service providers
  • The button in the form of the little man's silhouette. Opens on the screen a small window with information on the current balance, together with the tabs Deposit, Home, Bonuses, My Account, Withdrawals, Logout
  • In the lower part the large banner with information on current bonuses is located
  • In the central part of the page are listed the top gaming offers according to casino's version
  • Keys for change of languages
  • Buttons for going to the pages About Us, Bonus Terms and Conditions, Customer Support, Fair Play, Privacy Policy, Responsible Gaming, Terms of Use, FAQ, Affiliates
  • List of available payment service providers
  • A logo which transfers you to the regulator website
  • A green tab for opening of the field of an online chat

Transition between the pages of the website is quick enough. The well-thought arrangement of menu items allows you to find the necessary game and information easily. However, in the section Slot there is no ability to sort games.

Information on the website is available in English, French, German, Norwegian, Swedish, Finnish and Portuguese languages. 

In general, the design and navigation of the website is good. Everything is handy and well-thought and both the mobile and desktop versions have the same appearance. 

Support Service of casino lucky31.com

You can contact the support service via online chat, phone or e-mail, around the clock, seven days a week.

Our expert repeatedly communicated with representatives using all available methods and discovered the best option of getting a consultation is with online chat. Having asked there several questions about deposits, registration, casino licenses they got quick and clear answers. 

All forms of feedback are available both to the registered users, and to visitors without a personal profile. Also, on the website there is an extensive informational section FAQ. Here you can find the most important information on registration conditions, placement and withdrawal of funds, verification and various technical issues.

Conclusions

At the end of our review of the Lucky 31 casino, we can conclude that this website is a good option for those who like to play Microgaming, Betsoft, NetEnt games.

Advantages of the portal:

  • Support service in several languages
  • Good choice of payment service providers
  • Support 24 hours
  • Various actions, including bonuses with bet x1
  • Live Dealer Games

However, if there is a misunderstanding between the player and the casino, Lucky 31, the regulator will not interfere.